Frequently asked questions and answers on coronavirus
The Federal Centre for Health Education has compiled the most frequently asked questions relating to the coronavirus and health on its website, as well as general hygiene tips; materials for educational and care facilities; and information in foreign languages.
Further questions are answered below.
Restrictions on movement
Saxony’s State Ministry of Social Cohesion (SMS) has issued a general decree on 22 March 2020 ordering restrictions on movement for people throughout all of Saxony. Leaving the house without a good reason is prohibited. The general decree takes effect at midnight on 23 March 2020 and applies until midnight on 6 April 2020.
Should I seek medical advice for a respiratory illness and ask for a test, even if the symptoms are only mild (coughing, sneezing, sore throat, etc.?
- during the past two weeks, you were in contact with someone who is ill and has been diagnosed with COVID-19 by a lab
- you have been in a region that has a lot of COVID-19 infections
- you have an underlying medical condition or the respiratory infection worsens (shortness of breath, high fever, etc.)
- if, during work or voluntary work, you come into contact with people who are at high risk for serious illness (for example, hospitals or elderly care)
You should isolate yourself before the test result has even been obtained, this means staying at home, avoid all close contact within 2 metres and maintain good hand hygiene!
Quarantine is important and helps protect you and everybody else. It is intended to prevent the spread of the novel coronavirus.
Quarantine means that those affected go into isolation for a limited period of time and are generally not allowed to leave their home for 14 days. Quarantine is declared even if the person in question does not feel any symptoms!
During quarantine, you are not allowed to leave your house! You must comply with a quarantine order from the Health Office and the general hygiene rules!
People with a high risk of having been infected. This is the case
- if you were in close contact with a lab-confirmed COVID19 patient in the last 14 days. 'Close contact' means having spoken to the ill person for at least 15 minutes or having been coughed or sneezed on.
- if you have been in an international risk area or a particularly affected region of Germany in the last 14 days.
The Health Office orders a quarantine for this category of people.
Quarantine is declared even if the person in question does not feel any symptoms!
The quarantine is first ordered verbally, the order is then sent in writing (email, post).
The quarantine can be enforced. A violation of quarantine will be punished by fine or imprisonment.
The quarantine order prohibits:
- leaving the home without explicit consent from the Health Office
- receiving visitors from outside the household
All Health Office orders must be followed!
People affected by this will get information directly from the Health Office's medical staff.
- Ask neighbours, friends and family members to provide you with food and everyday necessities. They should simply leave these items in front of the door. Neighbours and family members can also pick up necessary medication from the pharmacy and bring it to you.
- Staying healthy during quarantine: make sure you are being provided with healthy food and use the opportunity to get exercise even during quarantine at home (for example gymnastic exercises or exercise machines).
- Keep mentally fit, for example by using online resources (e-books, audio books, film platforms).
- Staying in touch with friends and family is important! Stay in touch via telephone, email or other media.
- Important for dog owners: Ask for support during your time in quarantine to make sure your dog still gets taken outside for walks.
- Important: Self-monitoring for symptoms. If you notice respiratory problems, phone your doctor to discuss further steps. The same applies if you need medication or any other treatment.
- If you have any medical problems that can result in you not observing quarantine, always contact the Health Office.
This refers to quarantine that has not been ordered by the Health Office but can, for instance, be asked for by an employer.
Voluntary quarantine applies to people with a low risk of having been infected. This is the case:
- if you were in the same room as a confirmed COVID-19 patient in the past 14 days without having been in close contact with them. 'Close contact' means having spoken to the ill person for at least 15 minutes or having been coughed or sneezed on.
- if you were in an area with an increasing number of COVID-19 cases.
- if you are completely healthy and were in contact with a person from your family, group of friends or wider circle who in turn was in contact with a lab-confirmed corona patient.
During voluntary quarantine, please also observe the rules specified above and do not leave your home!
What can people who need mental or psychosocial support do?
The crisis helpline is a point of contact for people in serious difficulties or under the pressure of a crisis. It provides the opportunity for an immediate anonymous conversation. It is the helpline staff's job to listen to callers without judgement, help share the burden and look for ways of dealing with the situation together.
You can contact the helpline 24 hours a day. In order to be able to keep up this work and the necessary number of staff, the helpline is also looking for interested and motivated individuals who would like to be trained for this telephone work. Further information about working for the helpline
Anyone can call to talk through questions and problems or ask for advice and information on dealing with difficult situations.
No one has to say their name and everything you say will be treated confidentially. All helpline staff are bound to professional discretion and remain anonymous, as does the location of the phone.
Telephone: 0800 1110-111 or 0800 1110-222
Source: Crisis helpline Leipzig
Feeling alone with your problems? - It helps to talk about it!
Is there something upsetting you? Something making you unhappy and causing you to think "I don't know how to carry on." The "Nummer gegen Kummer" team is here for you and ready to talk about it. It doesn't matter what is getting you down.
Problems with parents, friends or classmates? Being bullied or teased online or at school? Anxiety, abuse, eating disorders, depression or addiction? If you feel alone with your problems - Nummer gegen Kummer is there for you.
Phone: 116 111
Monday to Saturday: 2:00pm to 8:00pm
Source: Nummer gegen Kummer
If you are worried about your child, feel overwhelmed or are even feeling helpless at times, Nummer gegen Kummer is there for you. The specially trained advisors know what challenges parents face and help you find solutions - whether it's parenting problems, difficulties at school, family crises, addiction or internet dangers. It doesn't matter if you 'just' have a question or need advice because you are feeling overwhelmed or your son or daughter is shutting you out. Call the parent helpline to find a solution together - anonymous, competent and without judgement.
Phone: 0800 1110550
Monday to Friday: 9:00am to 11:00am
Tuesday and Thursday: 5:00pm to 7:00pm
Source: Nummer gegen Kummer
Due to the unusual social and mental situation for many Leipzig citizens during the current public crisis, the Verbund Gemeindenahe Psychiatrie of the Klinikum St. Georg gGmbH is expanding its helpline service.
The service is aimed at people with acute social and psychological problems arising from the current tense mental situation.
You can call for professional advice for psychosocial crises from 8:00am to 4:00pm every day.
Phone number: 0341 9999-0000
You can contact the socio-psychiatric service provided by the Verbund Gemeindenahe Psychiatrie by calling the central telephone number 0341 99990001 from 8:00am to 7:00pm during the week.
Regional socio-psychiatric services have been designated in several locations.
Source: Klinikum St. Georg
The unusual situation caused by the coronavirus can weigh on our mental health.
The Zentrum für Seelische Gesundheit (Mental Health Centre) of Helios Park-Klinikum Leipzig now offers a telephone hotline called "Psyche in der Krise" for crisis calls and advice.
Psychologists for children, young people and adults are available to answer questions and discuss problems on weekdays from 8:00am to 4:00pm.
Phone: 0341 8642400
Source: Helios Park-Klinikum Leipzig
The current pandemic situation caused by the coronavirus has created an entirely new and challenging situation for us all. Life, as we know it, has changed drastically and none of us can say how long we will have to live under these restrictive conditions.
In these circumstances, psychological stress caused by health-related and future-related anxiety, the demands of working from home and home schooling, and as a result of the necessary limitations to our personal freedom is a possibility.
Solidarity and mutual support can make a small contribution to coping better with this difficult situation.
That's why Sächsische Krankenhaus Altscherbitz has set up a crisis hotline providing psychological support.
Phone number: 034204 874651
You can contact us from Monday to Friday from 8.00am to 6.00pm.
The fears and limitations brought by coronavirus pose great challenges for people dealing with depression. Stiftung Deutsche Depressionshilfe supports those affected by depression with a digital programme. Since the coronavirus is forcing many patients to stay at home, the iFightDepression programme is now available without supervision for 6 weeks.
(Source: Stiftung Deutsche Depressionshilfe)
The nationwide Depression Info Hotline aims to direct those affected and their family to points of contact in the care system. This is not a substitute for treatment by a doctor or psychotherapist. For acute crises, please contact your doctor, the nearest psychiatric clinic or an emergency doctor.
The Depression Info Hotline offers:
- information on illnesses and treatments
- Information on points of contact in the existing care system
Phone number: 0800 3344533
The Depression Info Hotline is free of charge.
Monday, Tuesday, Thursday: 1:00pm - 5:00pm
Wednesday, Friday: 8:30am - 12:30pm
Source: Deutsche Depressions-Hilfe
Help with addictions
Addiction advice centre and treatment site (SBB) 'Alternative I' (food, showers, emergency shelter, syringe exchange)
Phone: 0341 91356-0
- Addiction advice centre and treatment site 'Känguruh'
Phone: 0341 9618073
Monday to Friday: 10:00am - 2:00pm
- Addiction advice centre and treatment site 'Regenbogen'
Phone: 0341 444-2221
Monday to Friday: 10:00am - 2:00pm
- Addiction advice centre and treatment site Grünau
Phone: 0341 421-7211
Monday to Friday: 10:00am - 2:00pm
- Addiction advice centre and treatment site Wurzner Straße
Phone: 0341 23489816
Monday to Friday: 10:00am - 2:00pm
- Addiction advice centre and treatment site 'Alternative II'
Phone: 0341 6870693
Monday to Thursday: 9:00am - 6:00pm
Friday: 9:00am - 2:00pm
- Diakonisches Werk Innere Mission Leipzig e. V., Addiction counselling and treatment site 'Blaues Kreuz'
Phone: 0341 926570
Monday to Thursday: 9:00am - 12:00pm, 1:00pm - 4:00pm
Friday: 9:00am - 12:00pm
- Addiction counselling and treatment site 'Impuls', Möckersche Straße 3, 04155 Leipzig
Phone: 0341 5662424
Monday: 11:00am - 12:00pm
Tuesday, Thursday: 11:30am - 12:30pm
Frauennotruf (Women’s Emergency Hotline) - sexual violence
Frauennotruf is a specialist support and advisory service for sexual violence. We can be contacted by phone at any time for acute crisis situations.
We consider sexual violence to be any type of forced sexual activity: rape, sexual abuse, touching, sexual harassment in everyday life, at work and by phone, forcing others into sexual activity and forced pornography.
Phone number: 0341 30610800; 24 hours a day
Source: Frauen für Frauen
Tips for Parents
The outbreak of the disease COVID-19, which is caused by the coronavirus (SARS-CoV-2), and its effects are currently being reported on worldwide. Lots of children are seeing media reports and other information. Images of people with protective suits and breathing masks, for example, can seem scary to them. Children closely perceive how their family and their social environment - friends, kindergarten, school, etc. - react to the current situation. Parents and other caregivers therefore face the challenge of talking to their children about this potentially stressful situation and the possibility of organising quarantine at home.
The Federal Ministry of Health has compiled important tips for parents (PDF 900 KB, in German).
Which hygiene measures should be observed by volunteers?
DRK Bildungswerk Sachsen GmbH has developed a 30 minute online course on the basic safety rules for avoiding risk of infection (German).
Which offices and authorities are open? Which services are still being offered and which are being limited?
We’ve come up with a summary of information on opening times and services offered by certain offices on a separate page. For all other services, please see the Behördenwegweiser - this lists all changed opening times for each office.
Closures of Schools and Day-Care Centres (Kitas)
From Wednesday 18.03.2020, all schools and childcare facilities (crèches, day-care centres, after-school clubs) in Saxony will be closed up to and including the Easter holidays (17 April 2020). This is a general decree enacted by the Saxony State Ministry for Social Cohesion in coordination with the Saxony Ministry of Education.
Emergency childcare will be provided by day-care centres (kitas) and primary schools. To restrict contact as much as possible, this is only being offered to a limited group of people, i.e. only parents with systematically relevant professions (critical infrastructure sectors), as defined by the Saxony Ministry for Social Affairs.
Since 23 March 2020, parents/guardians are entitled to emergency childcare even if only one of them works in healthcare, outpatient or inpatient care services or works in law enforcement and is unable to look after the child due to professional and operational duties.
Managers at day-care centres are instructed to apply the rules restrictively.
An overview of which parents/guardians are entitled to emergency childcare and the form to be completed can be found at www.bildung.sachsen.de.
Overview of Critical Infrastructure Sectors
Ensuring public order and security
- Saxony State Parliament
- Law enforcement
- Courts and prosecution services
- Crisis team personnel
- Professional firefighters and voluntary firefighters provided that they are on call
- Mountain and mine rescue services
- Disaster protection and aid organisations
- Victim protection organisations
- Personnel required for operations in institutions and authorities of the Free State of Saxony, the Federal Government including the Bundeswehr, the Saxon municipalities and the Federal Employment Agency
Ensuring public infrastructure
- Telecommunications, security-related IT infrastructure, post, energy supply including petrol stations and oil companies (network security)
- Water supply
- Waste disposal (sewage disposal, rubbish disposal)
- Aviation (operational personnel)
- Public transport (ÖPNV,), regional rail (SPNV), railway undertakings (EVU) (operational personnel)
- Inland navigation (operational personnel)
- Radio, television, press including printers
- Aviation (operational personnel)
- Pension insurance (operational personnel)
Food and everyday consumer goods
- Food industry and agriculture
- Supermarkets and wholesalers
- Transport and logistics providing daily needs
Healthcare and care services
- Doctor's surgeries, dental and veterinary practices
- Psychological psychotherapists and psychotherapists for children and young people, psychosocial emergency care
- Healthcare practices
- Hospitals and medical faculties
- Rescue services
- Pharmacies and medical supply stores
- Manufacturing and distribution of drugs and medical products
- In-patient facilities for care, rehabilitation, integration assistance
- Outpatient nursing services
- Service, support and cleaning staff at the facilities specified
Education and childcare
- Personnel providing emergency care at day-care centres (kitas) and schools
- In-patient and out-patient care for disabled people. children and young people
Schools will provide pupils with study material for the duration of school closures, so that the free time can be used as study time.
As things stand, the Abitur exams and secondary school exams are not at risk. The first exams begin after Easter.
The Saxony Ministry of Education has set up a hotline for citizens' questions on the following number 0351 564-69999.
Further information and the details of the decree can be found at www.bildung.sachsen.de.
Leisure, Culture, Events
The following are closed until at least 19. April 2020:
- Leipzig Gewandhaus
- Grassi Museum of Applied Arts
- Leipzig Municipal Libraries including district libraries and mobile library
- Museum der bildenden Künste
- Music School Leipzig "Johann Sebastian Bach"
- Natural History Museum
- Leipzig Opera
- Schauspiel Leipzig
- Leipzig History Museum
- Theater der Jungen Welt
- Volkshochschule (all courses and events)
- Wildpark (inside area with tea house, forest playground, petting farm)
- Leipzig Zoo
Please check the websites of the respective institutions/facilities for further information.
The state of Saxony prohibits all types of meetings and events by general decree. This ruling initially applies until 20th April 2020.
Jugendweihe ceremonies, which were to take place in the main hall of the Gewandhaus, can currently not be held. Please ask your organiser for specific details and whether alternative options can be offered. This ruling initially applies until 19 April 2020.
All public playgrounds in the city are closed to the public from 19 March 2020. Signs at the playgrounds notify children, adults and all potential users of the closures and thank them for their consideration and understanding.
The closures initially apply until 20 April 2020.
All public and private sports facilities are now closed until 20 April 2020. This includes all gyms and sports halls, outdoor facilities and special sports sites such as the cycling track. All training sessions and competitions are completely suspended. All events and gatherings of Leipzig sports clubs, whether outdoors or indoors and regardless of the number of participants, are prohibited.
Leipzig’s weekly markets are cancelled until further notice.
All offene Freizeittreffs (OFT) are closed.
To protect the health of Leipziger Verkehrsbetriebe passengers all doors on buses and trams will open automatically at every stop. It is not longer possible to enter buses by the front door. Passengers should only use the rear doors. Tickets are no longer being sold or checked on the bus.
The Verkehrsbetriebe asks you to buy a ticket in advance or to stock up using the ticket machines at stops. There is also the option to buy tickets using the mobile apps easy.GO and Leipzig mobil.
The expert advice team at the Stadtreinigung Leipzig sanitation office continues to be available on 0341 6571-111 or via email at firstname.lastname@example.org for citizens' questions.
Telephone line hours are being extended. The expert advice team will be available from 8:00 to 12:00 an 13:00 to 16:00 on Mondays to Fridays.
The collection of household rubbish is the top priority for Stadtreinigung Leipzig. Starting immediately, the collection of rubbish is spaced out so that bins will still be emptied after 2.30pm. Please leave bins out until collection, collections are definitely taking place!
Household rubbish that is potentially contaminated with coronavirus will be collected together with residual waste (Restmüll). To eliminate exposure for producers of rubbish as well as users of the same residual waste bins and rubbish collectors, the rubbish should not be put into the bins loose. It should be collected in tear-proof and waterproof bags which should be sealed before being disposed of in the residual waste bin.
Placing loose rubbish next to the bins is prohibited in order to eliminate exposure to third parties.
Due to the wide-ranging restrictions on contact, all recycling centres and waste collection services have closed with immediate effect. The illegal disposal of rubbish outside the recycling centres, on streets and pavements, and in parks and green spaces is forbidden.
The mobile waste collection service has also been cancelled.
There are currently no new appointments being assigned for bulk and white collection. Previously booked appointments stand, and staff will collect the bulk and white goods as agreed upon.
Tokens shall continue to be available at some petrol stations. You can find retailers online at www.stadtreinigung-leipzig.de or ask the expert advice team.
The 'täglich rausgeputzt - Unser Laden fürs Beraten' site at the Jägerhof, Hainstraße 17a, and the desk at Geithainer Straße 60 will remain closed.
Visits to Care and Nursing Homes
Visits to care and nursing homes are banned.
Funerals in Leipzig can now only take place with a maximum of 15 people. This regulation applies to the premises and outdoor areas of all cemeteries in the city area. Those attending must keep a distance of 1.5 metres between each other.
Weddings are taking place without guests and witnesses until further notice. Interpreters are not affected by this restriction.
If you would like to postpone or cancel your wedding due to the current situation, please inform us in writing (by post: Stadt Leipzig, Standesamt, SG Eheschließungen, 04092 Leipzig; by email: email@example.com.
Stay at home if you are unwell. If the situation drastically worsens and weddings can no longer take place, we will inform you on this page.
What support is there for companies?
The spread of the coronavirus also has consequences for the economy. It is not yet possible to estimate how severely the virus will affect the German economy. The government has quickly adopted new regulations for the crisis period. The Economic Development Office has summarised important information for companies.